Privacy Policy
How we protect and handle your personal information
1Who We Are
We are Telemetron, a SaaS company providing AI-powered customer support platforms for hardware companies ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
2Information We Collect
We may collect the following types of information:
Account & Profile Info:
name, email address, company name, job title, contact info.
Payment Information:
billing address, payment method details (e.g. credit card) via secure payment processors.
Usage & Analytics:
IP address, device/browser type, log data, pages/features you use, crash reports.
Cookies & Tracking:
cookies or similar technologies to understand usage, preferences, and improve the product.
3How We Use Information
We use your information to:
- Provide, maintain, and improve our services.
- Process payments and manage subscriptions.
- Communicate with you (e.g. account notices, updates, support).
- Analyze usage to understand how our product is used and how to improve it.
- Comply with legal obligations.
4SMS/Text Messaging Communications
Telemetron and its customers may use SMS/text messaging services to communicate with end users. This includes automated notifications as well as direct responses to your support inquiries or messages. This section describes how we handle text messaging in compliance with applicable regulations including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and A2P 10DLC requirements.
Consent & Opt-In
By providing your mobile phone number and agreeing to receive text messages, you expressly consent to receive SMS/text messages from Telemetron or our customers using our platform. When you initiate a support inquiry via SMS, your message serves as consent for us to respond to that inquiry. Consent is not a condition of purchase or service. Message frequency varies. You may receive up to 5 messages per month.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges from your wireless provider related to text messaging.
Opting Out
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from that campaign. Opting out of text messages does not affect other communication channels.
Getting Help
For assistance with our text messaging program, reply HELP to any message or contact us at support@telemetron.ai.
Mobile Information Privacy
We do not sell, rent, or share your mobile phone number or SMS opt-in consent data with third parties for marketing or promotional purposes. Your mobile information and text messaging opt-in data will only be used to provide the services you have requested and for operational communications directly related to those services.
Supported Carriers
Text messaging services are available on most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary by region.
Complete SMS Terms
For complete SMS messaging terms, including opt-in processes, message frequency details, and carrier disclaimers, please see our Terms of Service.
5How We Share Information
We do not sell your personal data. We may share information with:
Service Providers
who perform functions on our behalf (e.g. payment processors, hosting, analytics).
Legal & Regulatory Authorities
when required by law.
Business Transfers
if we merge, are acquired, or sell assets, your information might be transferred.
6Data Retention
We retain your personal information as long as necessary to provide services or as required by law. When our need for your information ends, we securely delete or anonymize it.
7Security
We use reasonable administrative, technical, and physical safeguards to protect your data. For example, encryption (in transit and at rest), access controls, and regular security reviews.
8Your Rights
Depending on your location, you may have rights such as:
- Access to, correction of, or deletion of your personal data.
- Withdrawing your consent where applicable.
- Restricting or objecting to certain processing.
- Portability of your data.
If you want to exercise these rights, contact us at: security@telemetron.ai
9Cookies & Tracking Technologies
We use cookies and similar tools to enhance your experience (e.g. remembering preferences), analyze site usage, and for security. You can opt out or disable cookies via your browser settings, but that may limit some functionality.
10Children
Our service is not directed to children under 13. We do not knowingly collect personal information from them. If we learn of such collection, we will delete it.
11Changes to This Privacy Policy
We may update this policy from time to time. When we do, we'll post the new version here with a new "Last updated" date. If the changes are significant, we may notify you via email or in-app notification.
12Contact Us
If you have questions, concerns or requests about this policy or your personal data, contact us at: