Privacy Policy

How we protect and handle your personal information

Last updated: October 8, 2025Effective immediately

1Who We Are

We are Telemetron, a SaaS company providing AI-powered customer support platforms for hardware companies ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

2Information We Collect

We may collect the following types of information:

Account & Profile Info:

name, email address, company name, job title, contact info.

Payment Information:

billing address, payment method details (e.g. credit card) via secure payment processors.

Usage & Analytics:

IP address, device/browser type, log data, pages/features you use, crash reports.

Cookies & Tracking:

cookies or similar technologies to understand usage, preferences, and improve the product.

3How We Use Information

We use your information to:

  • Provide, maintain, and improve our services.
  • Process payments and manage subscriptions.
  • Communicate with you (e.g. account notices, updates, support).
  • Analyze usage to understand how our product is used and how to improve it.
  • Comply with legal obligations.

4How We Share Information

We do not sell your personal data. We may share information with:

Service Providers

who perform functions on our behalf (e.g. payment processors, hosting, analytics).

Legal & Regulatory Authorities

when required by law.

Business Transfers

if we merge, are acquired, or sell assets, your information might be transferred.

5Data Retention

We retain your personal information as long as necessary to provide services or as required by law. When our need for your information ends, we securely delete or anonymize it.

6Security

We use reasonable administrative, technical, and physical safeguards to protect your data. For example, encryption (in transit and at rest), access controls, and regular security reviews.

7Your Rights

Depending on your location, you may have rights such as:

  • Access to, correction of, or deletion of your personal data.
  • Withdrawing your consent where applicable.
  • Restricting or objecting to certain processing.
  • Portability of your data.

If you want to exercise these rights, contact us at: security@telemetron.ai

8Cookies & Tracking Technologies

We use cookies and similar tools to enhance your experience (e.g. remembering preferences), analyze site usage, and for security. You can opt out or disable cookies via your browser settings, but that may limit some functionality.

9Children

Our service is not directed to children under 13. We do not knowingly collect personal information from them. If we learn of such collection, we will delete it.

10Changes to This Privacy Policy

We may update this policy from time to time. When we do, we'll post the new version here with a new "Last updated" date. If the changes are significant, we may notify you via email or in-app notification.

11Contact Us

If you have questions, concerns or requests about this policy or your personal data, contact us at:

T
Telemetron
AI Customer Support Platform