Terms of Service
Terms and conditions governing the use of our services
1Acceptance of Terms
By accessing or using the services provided by Telemetron ("we", "us", "our"), including our website at telemetron.ai, our AI-powered customer support platform, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.
These Terms constitute a legally binding agreement between you and Telemetron, Inc. We may update these Terms from time to time, and your continued use of the Services after any changes constitutes acceptance of the revised Terms.
2Description of Service
Telemetron provides an AI-powered customer support platform designed for hardware companies. Our Services include:
- Automated device support ticket management and resolution.
- SMS/text messaging notifications for support updates, troubleshooting guidance, and service alerts.
- Device telemetry integration and monitoring dashboards.
- Customer communication tools including email and in-app messaging.
3User Accounts
To access certain features of the Services, you may need to create an account. When creating an account, you agree to:
Accurate Information
Provide accurate, current, and complete information during registration and keep your account information updated.
Account Security
Maintain the confidentiality of your account credentials and are responsible for all activities under your account.
Unauthorized Access
Notify us immediately of any unauthorized use of your account or any other security breach.
4SMS/Text Messaging Terms
Telemetron offers an SMS/text messaging program that sends automated notifications related to device support updates, troubleshooting guidance, appointment confirmations, service status alerts, and customer support follow-ups. We may also send SMS messages in direct response to your support inquiries or messages to us. By opting in to our messaging program, you agree to the following terms.
Program Name & Description
The program name is Telemetron. We provide an AI-powered customer support platform for hardware companies. Our SMS messaging service delivers automated notifications for device support updates, troubleshooting guidance, appointment confirmations, service status alerts, and customer support follow-ups. Additionally, when you contact us via SMS with a support question or inquiry, we will respond to your message via SMS to provide assistance.
Opt-In Process
You may opt in to receive SMS messages from Telemetron through the following methods:
- Website Form: By providing your phone number on our website and checking the consent checkbox agreeing to receive text messages.
- In-App Settings: By enabling SMS notifications in your account settings within the Telemetron platform.
- Keyword Opt-In: By texting START to our designated number to opt in and receive a confirmation message with full program details.
- Support Inquiry Response: When you initiate a support conversation by texting us, your message serves as consent for us to respond to that inquiry via SMS. We may send one or more replies to resolve your support request.
Consent to receive text messages is not a condition of purchasing any goods or services.
Message Frequency & Rates
Message frequency varies. You may receive up to 5 messages per month. Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to all messages sent and received.
Opting Out
To stop receiving messages, reply STOP to any message at any time. After sending STOP, you will receive a one-time confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from Telemetron unless you opt in again. Opting out of text messages does not affect other communication channels such as email.
Getting Help
For assistance with our text messaging program, reply HELP to any message. You may also contact our customer support team at support@telemetron.ai.
Customer Support Contact
If you have any questions about the SMS program, you can reach our support team at:
- Email: support@telemetron.ai
- Website: telemetron.ai
No Third-Party Sharing
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party. Opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
Supported Carriers
Our SMS services are supported on major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most regional carriers. Coverage and delivery may vary by carrier and location. Carriers are not liable for delayed or undelivered messages.
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your network provider and is outside of our control.
5Intellectual Property
All content, features, and functionality of the Services — including but not limited to text, graphics, logos, icons, images, audio, software, and the compilation thereof — are the exclusive property of Telemetron, Inc. or its licensors and are protected by United States and international intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent.
6Acceptable Use
You agree not to use the Services to:
- Violate any applicable laws, regulations, or third-party rights.
- Send unsolicited or unauthorized communications, including spam or bulk messaging.
- Interfere with, disrupt, or create an undue burden on the Services or connected networks.
- Attempt to gain unauthorized access to any portion of the Services or any related systems.
- Use the Services for any unlawful, fraudulent, or malicious purpose.
7Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TELEMETRON, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your access to or use of (or inability to access or use) the Services.
- Any conduct or content of any third party on the Services.
- Unauthorized access, use, or alteration of your transmissions or content.
8Indemnification
You agree to indemnify, defend, and hold harmless Telemetron, Inc. and its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
9Termination
We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitation of liability.
10Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.
11Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will provide notice by posting the updated Terms on this page with a revised "Last updated" date. We may also notify you via email or in-app notification for significant changes. Your continued use of the Services after any changes constitutes acceptance of the new Terms.
12Contact Information
If you have questions about these Terms, please contact us at:
For information about how we collect and use your data, please see our Privacy Policy.